Return Policy
Last updated: December 19, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must in new and unused condition with all original tags and labels attached.
Return Process
To return an item, please email customer service at admin@annealingpro.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item security in its original packing and item must be returned in full, unopened retail packaging. The mail your return to the following address:
Annealing Pro Ltd.
Attn: Returns
RMA#
3 North Court Close
Wingham
Canterbury, Kent CT3 1BW
United Kingdom
Please note, that you will be responsible for all shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from receiving your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
- The following items cannot be returned:
Firearms
- The following items cannot be returned:
For defective or damaged products, please contact us at the contact details below.
Please Note: Sale items are Final Sale and cannot be returned.
Questions
If you have any questions concerning our return policy, please contact us at:
admin@annealingpro.co,uk